FEEDBACK & COMPLAINTS

Feedback
At Agilaflex Clinic we are always happy to hear from you about ways in which you think we can improve our service to you.  If you have any comments then please email them to comments@agilaflex.co.uk
All comments will be reviewed by the clinic management team and we will endeavour to respond to you promptly.

Complaints
Agilaflex Clinic is committed to providing the highest achievable standard of care in the field of chiropractic, osteopathy and physiotherapy.  This we aim to do in a clear, ethical and open way with all of our patients.  However, if following treatment you have any questions or concerns regarding your treatment then please contact the customer care team in confidence, at either clientcare@agilaflex.co.uk or in writing to 53 Parchment Street, Winchester, SO23 8BA.

If you raise a complaint directly with your clinician they are obliged to relay that complaint to the clinic director, who will then open a complaint case in your name.

Our commitment to resolving your complaint will see us respond to you within 5 business days to confirm we are investigating the complaint whilst an investigation is undertaken by the clinic management.  As part of this investigation we may need to contact you again for you to provide further input.  Our aim is then to provide you with our review within 30 days of you raising your concerns with us.

If at any stage you are unsatisfied with any aspect of our complaint handling then you are entitled to speak to the clinician’s regulatory body.  Full details of the appropriate body will be provided with our initial acknowledgement and can be again provided on request.